CBD & CANNABIS STORE
Pureshaka boosts efficiency with Employee Assist.
CartPal’s Employee Assist enabled Pureshaka’s team to resolve customer queries 3x faster, improving response accuracy and streamlining workflows without constant supervision.

Introduction
Pureshaka, a rapidly growing wellness brand specializing in CBD and cannabis products, sought to scale its operations while maintaining top-notch customer and employee support. With a growing team and an expanding product line, CEO Alex Nastatos wanted a solution to streamline internal workflows and empower his employees to work more independently.
Challenge
As Pureshaka’s customer base grew, so did the internal challenges. Alex found himself overwhelmed by repetitive employee onboarding tasks and constant interruptions from team members asking basic questions about processes and policies. This not only slowed down his focus on strategic growth but also created inefficiencies within the team. Employees often struggled to find the right answers quickly, leading to delays in customer response times and inconsistent information being provided to customers.
Solution
By implementing CartPal’s Employee Assist, Pureshaka transformed its internal operations. With a centralized knowledge repository accessible through CartPal’s AI, employees could instantly find answers to common questions, access step-by-step internal procedures, and resolve customer queries on their own. The streamlined onboarding process helped new hires ramp up faster, while Alex regained valuable time to focus on scaling the business.
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FASHION & APPAREL
Melaglow enhances customer engagement and grows sales effortlessly.
CartPal enables Melaglow to deliver personalized shopping experiences while automating support, allowing the brand to focus on crafting luxury boho pieces.
